Delivery information
At Chandelier Flair, we strive to ensure your products reaches you in immaculate condition and on time. Kindly take a moment to review our shipping policy to understand how we handle the delivery of your purchase.
Shipping Destinations
We ship to all customer addresses within the United Kingdom only. Currently, we do not offer international shipping at this moment. We also don't ship to P.O. Boxes. Kindly refer to our checkout process to see if we ship to your location.
Order Confirmation
Upon completing your purchase, you'll receive an email confirming your order. This indicates that we have successfully received your order and pre-authorised your credit card for the transaction. Upon order receipt, we check with our warehouse to confirm the availability of stock for immediate delivery. In the rare event that your items are unavailable for immediate dispatch, we will remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.
Order Shipment
At Chandelier Flair, we offer a wide range of products from a number of different manufacturers. This means our orders ship from multiple locations across the UK and are shipped by varying couriers dependent on specific order requirements. Considering this, orders containing multiple products from different manufacturers may arrive separately. Our couriers were necessary, will endeavour to contact customers before delivery to ensure appropriate delivery timing.
Delivery Shipping Times (Handling + Transit Times)
Free Standard Shipping: 2-4 business days (Monday through Friday).
Handling Times
Orders are processed within 1-2 business days, Monday through Friday. Orders placed after 14:00 PM (GMT) or on weekends will be processed the next business day.
Transit Times
Orders typically take 1-2 business days, Monday through Friday once it has passed to our carrier. Transit time is the time it takes the carrier to deliver an item to our customer.
Order Cut-off
14:00 PM (GMT) Mon-Fri is the cut-off time for order processing. One business day will be added to estimated delivery time where orders are processed after 14:00 PM (GMT).
Shipping Delays
While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or postal service disruptions. We will notify you if there are any delays in shipping your order.
Delivery Costs
At Chandelier Flair, we offer free standard delivery on all products to UK mainland only.
Additional Shipping Fees
There may be additional delivery charges for the 'Offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact for a delivery quote, either by email info@chandelierflair.co.uk or by phone 0203 488 3630.
Shipping Carriers
We partner with the following carriers to deliver your orders safely and efficiently:
- DPD
- DHL
- FedEx
- Parcelforce
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item(s) have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Order Tracking
After your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment in real-time on our website.
We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package on our website.
We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!
Shipping Restrictions
We do not ship to P.O. Boxes.
Return Shipping
We offer easy returns and exchanges. Customers can return any new, unused and undamaged items within 14 days of receiving the order. To initiate a return or exchange, please visit our Returns Policy page or contact customer support team.
Return Shipping Costs
We offer free return shipping for all UK orders.
Exchanges
We accept exchanges on all items that defective or damaged products. If you're not fully satisfied with your purchase or want a different one, please contact us within 14 days of receiving your order. While we are happy to assist with exchanges., customers are responsible for the actual cost of return shipping. Once we receive the returned item, we’ll process the exchange promptly. We offer free shipping on the replacement item once the returned product is received. Thank you for understanding!
Lost or Damaged Packages
Lost Items: If your package is lost or does not arrive, kindly contact our customer service team within 7 days of the expected delivery date. We will work with the courier to resolve the issue or send a replacement.
Damaged Items: At Chandelier Flair, we only work with reputable delivery couriers however we are aware that accidents do happen and damage to deliveries may be incurred during shipping. Nonetheless, it is your responsibility to inspect all shipments upon delivery and to refuse delivery of damaged shipments. We will either arrange a refund or send a replacement item after due process. The case is the same for lost shipments. In cases where shipments shows slight signs of damage please make this clear on the signing note. We must be notified of damage within 1 business day in order to investigate.
Shipping Information
- Shipping Cost: Free delivery on all products to UK mainland.
- Standard Processing Time: Orders are usually processed within 1-2 business days (Mon - Fri), however this can vary depending on the supplier.
- Shipping Time: Typically, delivery takes 2-4 business days (Mon - Fri). Larger items might require additional time.
- Order Cut-Off Time: 14:00pm GMT.
Customer Support:
If you have questions or concerns about tracking, shipping or returns, our customer support team is eagerly waiting to serve you. We aim to make your Chandelier Flair shopping experience smooth from beginning to end.
Our contact details are as follows:
Store Name: Chandelier Flair
Phone number: 0203 488 3630
Email: info@chandelierflair.co.uk
Address: 124 City Road, London, United Kingdom, EC1V 2NX
Business Hours: 9 am - 5 pm (Mon to Fri)
We respond within 24 hours.
Company Info:
Registered Business Name: Ashcroft Aura Business Limited
Company Number: 15735689
